Technical Account Manager DACH

Sales & Customer Success – BERLIN, GER
Department Sales & Customer Success
Employment Type Internal - Permanent employee
Minimum Experience Mid-level

About the team 

Our highly dedicated Services team has both the art and the science for delivering customer satisfaction.

People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.

Your mission  

As a Technical Account Manager, your role is to make a point helping customers unlock the full potential of the Smart platform. You will focus on technical project management and high-level consulting to our clients working closely with the Key Account Management team.

What you'll do 

  • Take part in prospect meetings conducting in depth product demonstrations, assess the prospect (needs, technical set-up, best solution to propose)
  • Liaise with the Product team to analyse feasibility of developments required.
  • Estimate, plan and schedule the implementation and configuration of the Smart solution with the clients.
  • Drive technical choices and trainings based on a deep understanding of the clients’ needs and organization.
  • Become a product and domain expert and support clients in their technological choices.
  • Be a recognized speaker for Smart's technical offering beyond any specific client's events

About you 

  • Master Degree in Computer Science or similar technical field of study
  • 5 years of experience
  • First experience in web development (HTML, JS, SQL) or technical solutions consulting
  • Problem-solver and multitasker who stay cool under pressure
  • Excellent interpersonal skills (listening, writing, discussing)
  • Entrepreneurial spirit and expertise to identify opportunities of improvement
  • Excellent written and verbal communication skills in both German and English
  • Experience in the digital industry

Why you should apply... 

  • We are one! At Smart, we care for our people. We are certified Great Place To Work and are constantly improving our working environment. Meet the team : 
  • Grow with us! You will work in a challenging and fast-paced profitable context with varied projects and get awesome opportunities to develop your skills and grow internally.
  • Leave your mark! Smart is a human-size company. Our employees thrive under autonomy and can easily have a strong impact on our business, customers and organization.
  • Live global! You will work across countries & cultures through career path or Backpackers Program, our interoffice exchange program to boost employees’ collaboration.
  • We are transparent! We speak with fact and data and have a true culture of feedback. We believe in an open world and show a strong sense of integrity both internally & externally.
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  • Location
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    Sales & Customer Success
  • Employment Type
    Internal - Permanent employee
  • Minimum Experience
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