Smart University Program Manager

Sales & Customer Success – PARIS, FR
Department Sales & Customer Success
Employment Type Internal - Permanent employee
Minimum Experience Experienced

About the role 🚀

The Smart University Program Manager is responsible for leading Smart education activities. With his/her team, he/she will design, build and deliver a suite of best-in-class enterprise training programs and solutions for Smart monetization platform & ad serving solutions customers.

He/she plays a critical role in the Smart products adoption thanks to providing appropriate education solutions to external as well as internal stakeholders.

What you'll do  ✍️

  • Design and build and test with his/her team and/or external suppliers scalable education programs to onboard and train customers to use Smart’s suite of data-driven technology offering. These programs can use all kinds of education format like ILT (Instructor Led Training), eLearning, Webinars, Tutorials, etc...Ensure programs are delivered with the highest quality to build customer confidence, satisfaction, and trust.

  • Work closely with internal teams to define and develop training offerings & packaged programs. Evolve existing training materials into enterprise-grade curricula and programs. Build and maintain a 2 years training roadmap.

  • Build and manage a corporate certification program to establish an ecosystem of formally-credentialed Smart professionals.

  • Develop partner-specific and employee education initiatives as needed.Leverage materials built for customers.

  • Lead education projects at a worldwide level for a local adoption by the service teams.

  • Administrate Smart LMS (Learning Management System)

  • Work closely with Marketing to promote education programs and with sales and service teams to ensure effective delivery

  • Evaluate and improve education programs effectiveness through measurement, testing and customer satisfaction feedback.

About you 💪

  • 3+ years of experience developing and managing customer training programs for technology platforms, across multiple delivery media (eLearning and instructor-led training). Ideally have built such programs from the ground up.

  • Experience with course authoring and content delivery tools, and usage tracking systems.

  • Prefer experience with training program-related staffing & resource management.

  • Outstanding English written skills, with high attention to detail.

  • Instructor skills to teach to all kind of professional levels and audiences.

  • Highly customer service-oriented.

  • Strong organizational, planning & time management skills.

  • Management of a small team and external suppliers

  • Able to manage multiple projects simultaneously with cross-functional teams.

  • Ability to prioritize activities, advocate courses of action, pursue consistently to completion and clearly communicate results.

  • Highly self-motivated and able to work and make decisions independently.

  • Flexible and responsive to dynamic situations and changing priorities.

  • Eagerness to get hands-on to figure out how things work.

  • Entrepreneurial drive to build a program that will have a major impact on the company’s success; willingness to roll up sleeves to help make programs and customers successful.

  • Ability to travel globally (10% of the time)


Why you should apply   👇


  • 👫 We are one! At Smart, we care for our people. We are certified Great Place To Work and are constantly improving our working environment. Meet the team:  
  • 👍 Grow with us! You will work in a challenging and fast-paced profitable context with varied projects and get awesome opportunities to develop your skills and grow internally.
  • 👊 Leave your mark! Smart is a human-size company. Our employees thrive under autonomy and can easily have a strong impact on our business, customers and organization.
  • ✈️ Live global! You will work across countries & cultures through career path or Backpackers Program, our interoffice exchange program to boost employees’ collaboration.
  • 🎯 We are transparent! We speak with fact and data and have a true culture of feedback. We believe in an open world and show a strong sense of integrity both internally & externally.
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  • Location
  • Department
    Sales & Customer Success
  • Employment Type
    Internal - Permanent employee
  • Minimum Experience
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